Lessons, Workshops & Courses Cancellation Policy

Our cancellation policy is simple...


If you give us more than 28 days notice to cancel, we will refund you 100% of your fee less a £10 cancellation charge (to cover our admin and paypal / cc charges).
If you give us less than 28 days notice but more than 14 days notice, we will refund 50% of your fee less a £10 cancellation charge
If you give us less than 14 full day's notice or fail to attend, then no refunds will be given.


If you wish to change the date of your workshop or course then if the course date is still more than 28 days away, there will be no fee.
If the original date of your course starts within 28 days but more than 14 days, then there will be a 50% charge
If the original date of your course is less then 14 day away, then you will not be able to change the date. No shows are not eligible for a refund.
Any special offers or discounts (including early bird discounts) cannot be transferred to another course. You may therefore need to pay an additional charge to move to another date.

We are unable to give a refund or offer a transfer to another course in case of illness or for any other reason you might be unable to attend without due notice of the times above.
If the price of the workshop or course has changed between your original purchase and the date you wish to change to, you will be charged at the current price and may need to make up the difference.
Rhubarb & Custard reserves the right to cancel a course if the required number of places has not filled. In the unlikely event that we have to cancel a course a full refund or transfer is offered.

Full payment is required if you cancel or change your lesson within 48 hours.
No shows are not eligible for a refund and the session cannot be re-booked in the case of block bookings.
All sessions must be completed within a 6 month period for block bookings

Courses bought using Gift Vouchers
Gift Vouchers shall be treated in the same way as cash and the same cancellation policies will apply for the relevant type of lesson workshop or course.

Now that you've read our Terms and Conditions, Click Here to find out our next workshop and course dates>>

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Tel: 01753 860 996  |  E-Mail: info@rhubarbandcustard.com  |  Rhubarb & Custard, 140 Eton High Street, SL4 6DB   
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